MidiHair Return and Refund Policy
At MidiHair, we've established a comprehensive return and refund policy to ensure our customers can shop with confidence.
When Returns and Exchanges are Accepted
We will accept returns and exchanges if you contact us within 30 days of receiving the product, but only under the following circumstances:
- The product is damaged or soiled upon receipt.
- The product you received is different from what you ordered.
- Returns policy: We accept returns only for defective products.
- Exchanges policy:We accept exchanges.
In these cases, MidiHair will cover the return shipping costs.
Returns for Customer Convenience
We accept returns of unused and unopened products (with the customer responsible for return shipping costs) only when:
- The product differs from the photos displayed on our website.
- The size of the product does not fit as expected.
- There is an error with your order.
Due to hygiene reasons, we do not accept returns of opened items such as wigs.
Situations Where Returns and Exchanges are Not Accepted
We will not accept returns or exchanges in the following situations:
- More than 30 days have passed since the product was delivered.
- The product is second - hand, or it has been damaged or soiled due to customer negligence.
- Items that are non - returnable, such as free gifts, mystery bags, etc.
- You have not contacted us in advance to initiate the return or exchange process.
Return and Exchange Process
Please contact us at info@midihair.com within 30 days of receiving the product and provide the following information:
- Order number
- Your full name
- Reason for the return or exchange
- If the product is defective, please include photos of the product
Please return the product following the process we specify. Once the product has been inspected and approved, we will process your refund or exchange.
Refund Method
Refunds will be processed back to the original payment method (such as credit card or PayPal). It may take several business days for the refund to be fully processed.
If you have any questions or concerns regarding our return and refund policy, please contact us:
Email: info@midihair.com
Website: https://midihair.com